before you order
read carefully
Before you confirm the order at the end of the booking process, please carefully read these terms and conditions. By clicking on the “accept” checkbox you are consenting to be bound by these terms and conditions. If you do not agree to all of the terms and conditions, do not click on the “checkout” button. If you have any questions about our terms and conditions, please e-mail us at info@allstarsfestival.com.
Registration & payments
Your registration will be valid only with payment. Your registration is valid at the price when you pay your pass.
After payment you will receive a confirmation email of your order, which will be the proof of your pass as well. Please allow 2 weeks for the order confirmation to arrive as there might be some busy times for the organisation and it might take us that long at certain times to check payments. Thank you for your understanding.
At the festival we will have a check in system in place, so please have your ID/passport and your order ID ready for the registration desk to get your wristband.
Travel, visa, insurance
It is your responsibility to ensure you have adequate travel conditions in place to attend the event. This includes valid passport, visa and covid requirements. If you need an invitation letter for visa, please feel free to e-mail us to info@allstarsfestival.com.
We do recommend that you take up insurance to cover your own cancellation as without it, you may result in a loss of monies paid.
Cancellations / name change
In case the event is cancelled…
If we cancel the event due to our fault, you will receive a full refund for your ticket. We accept full responsibility for the arrangements of the event which are within our control but we cannot accept liability for any injury, loss or damage by you or any member of your party.
If we cancel the event due to reasons out of our control (such as health concerns, virus outbreaks, government regulations, weather conditions, war or any unexpected circumstances out of out control), we will automatically transfer your pass to the next year and communication will follow about further options in light of the current circumstances.
In case you are not able to attend the event after purchasing your pass…
Please note that all passes are non-refundable. However change of name is possible with the conditions below or shift your pass to the next year.
All name changes are FREE of charge until 30 days before the event starts. Please send us an e-mail to info@allstarsfestival.com with the name and email of the seller and the buyer.
Within 30 days period til starts of the event all name changes will be subject to 10 euro admin fee. Please pay the admin fee in our webshop purchasing the “Name change fee” product and send us an e-mail to info@allstarsfestival.com.
Transfers are not possible anymore 7 days prior to event or after.
Photo/Video Consent
Please be advised that photographs and video will be taken at All Stars Festival for use on the All Stars Festival website and social media, All Stars Festival marketing materials.
By attending this event, you consent to the All Stars Festival photographing/videoing and using your image and likeness.
Use of Drones
Unofficial Drones are not permitted in the event. If someone is found unofficially using a drone at the event then their pass will be revoked and they will be asked to leave the event.
Zero tolerance of sexual abuse
In the spirit of providing a safe space for all dancers we will maintain a Zero Tolerance Policy for our attendees and staff regarding sexual misconduct or inappropriate behaviour. Any criminal activity should be reported to authorities. Failure to abide by policy may result in the attendee or staff member being asked to leave and to not attend future events.