Tickets, NAme change etc.
read carefully
Before you confirm the order at the end of the booking process, please carefully read these terms and conditions. By clicking on the “accept” checkbox you are consenting to be bound by these terms and conditions. If you do not agree to all of the terms and conditions, do not click on the “checkout” button. If you have any questions about our terms and conditions, please e-mail us at info@allstarsfestival.com.
Registration, payments & entry to the festival
Your registration will be valid only with payment. Your registration is valid at the price when you pay your pass.
We operate with QR code entry tickets, which will be sent individually in your order confirmation email. Entry at the festival will be controlled with QR code. It’s possible to buy more tickets at the same time, in which case all the tickets will be stored in 1 single QR code and under the name of the person who paid. It will be possible to arrive at different times and scan the same QR code for entry.
Cancellations by the organisation
In case the event is cancelled…
If we cancel the event due to our fault, you will receive a full refund for your ticket. We accept full responsibility for the arrangements of the event which are within our control but we cannot accept liability for any injury, loss or damage by you or any member of your party.
If we cancel the event due to reasons out of our control (such as health concerns, virus outbreaks, government regulations, weather conditions, war or any unexpected circumstances out of out control), we will automatically transfer your pass to the next year and communication will follow about further options in light of the current circumstances.
Cancellations by the participant
In case you are not able to attend the event after purchasing your pass…
Please note that all passes are non-refundable, however transferrable.
1, OPTION 1 – Transfer your pass to the next year. Send an email to us to info@allstarsfestival.com until 7 days before the start of the event to request your pass transfer.
2, OPTION 2 – You can sell / gift your pass and manage the pass transfer manually in the “My account” section of our website. All name changes are FREE of charge.
Name change process (Pass transfer)
You can transfer your eligible pass in the My Account → Pass Options section of our website.
- Open My Account → Pass Options, select Transfer, and choose the exact pass or ticket unit you want to transfer.
- Click Transfer next to the selected pass to display its six-digit Product Key.
- Give the Product Key and the original purchaser email address to the new owner. Never publish the Product Key publicly.
- The new owner must log in to their own All Stars account on our website, add the same pass type to the cart, and continue to checkout.
- At checkout, select Transfer a previously purchased ticket, enter the original purchaser email and Product Key, confirm the exact ticket, and complete the zero-value transfer order.
Important: Each Product Key can be used once. Orders with more than one ticket have a separate key for every unit. Transfers are available until 00:00 on the event start date. After a successful transfer, the old pass is removed and the new owner receives the pass in their account.
Pass upgrade
You can upgrade your eligible pass in the My Account → Pass Options section of our website. Select Upgrade, choose the pass you want to upgrade, and then select your desired higher-priced pass for the same event. You will then be redirected to checkout, where you only need to pay the applicable price difference. After successful payment, you will receive your new pass and order confirmation by email.
- Only one pass unit can be upgraded per checkout.
- You can upgrade only to a higher-priced pass for the same event.
- The amount due is the current price of the new pass minus the recorded price of your existing pass on its purchase date.
- Coupons cannot be used for an upgrade.
- The checkout uses your stored billing details. These details cannot be changed during the upgrade.
- Upgrades are available until 00:00 on the event start date.
- After successful payment, one unit of the old pass is removed and one unit of the new pass is added to your account.
- Please note that downgrading a pass is not possible; therefore, we are unable to provide partial refunds for changing to a lower-priced pass.
Travel, visa, insurance
It is your responsibility to ensure you have adequate travel conditions in place to attend the event. This includes valid passport, visa and covid requirements. If you need an invitation letter for visa, please feel free to e-mail us to info@allstarsfestival.com.
We do recommend that you take up insurance to cover your own cancellation as without it, you may result in a loss of monies paid.
Photo/Video Consent
Please be advised that photographs and video will be taken at All Stars Festival for use on the All Stars Festival website and social media, All Stars Festival marketing materials.
By attending this event, you consent to the All Stars Festival photographing/videoing and using your image and likeness.
Use of Drones
Unofficial Drones are not permitted in the event. If someone is found unofficially using a drone at the event then their pass will be revoked and they will be asked to leave the event.
Zero tolerance of sexual abuse
In the spirit of providing a safe space for all dancers we will maintain a Zero Tolerance Policy for our attendees and staff regarding sexual misconduct or inappropriate behaviour. Any criminal activity should be reported to authorities. Failure to abide by policy may result in the attendee or staff member being asked to leave and to not attend future events.